Effective Date: April 3, 2026
These Terms of Service (“Terms”) constitute a binding legal agreement between you (“you,” “your,” or “Client”) and Clinical Research Consulting (“CRC,” “we,” “us,” or “our”), governing your access to and use of the CRC website (www.clinicalresearchconsulting.net) (“Site”) and all professional resources, digital documents, consulting services, and related offerings provided by CRC (collectively, the “Services”).
By accessing the Site or using any Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. Scope of Services
CRC provides professional consulting services and digital resources, including but not limited to:
• Healthcare workforce analysis
• Legislative and policy research
• Insurance appeal letter drafting
• Clinical documentation review
• Digital templates, reports, and written materials (“Professional Resources”)
CRC may modify, suspend, or discontinue any portion of the Services at any time without notice. You are responsible for obtaining all equipment and internet access necessary to use the Site and Services.
2. Client Accounts and Confidentiality
To access certain Services, you may be required to provide accurate and truthful information, including your name, email address, and payment details.
All information you provide to CRC is governed by our Privacy Policy. CRC maintains strict confidentiality of all client submitted materials, including medical records, insurance documents, and personal information. CRC will not disclose such information except as required by law or as necessary to provide the Services.
3. Communications Consent
By using the Services, you consent to receive emails, text messages, and notifications regarding:
• Service updates
• Delivery of Professional Resources
• Administrative or transactional communications
You may opt out by contacting info@clinicalresearchconsulting.net.
4. Ordering and Delivery of Professional Resources
4.1 Digital Delivery
Professional Resources are delivered electronically to the email address you provide at checkout. You are responsible for ensuring the accuracy of your contact information.
4.2 Risk of Loss
If you do not receive your digital documents, you must notify CRC within 30 days of purchase. CRC may investigate delivery issues, including email authentication. Repeated claims of non delivery may result in account termination.
4.3 No Refunds
Because CRC provides digital, customized, and immediately accessible Professional Resources, all sales are final. CRC does not guarantee outcomes related to:
• Insurance appeals
• Legal disputes
• Policy decisions
• Employment or credentialing matters
You acknowledge that CRC is not liable for unfavorable determinations or decisions made by third parties.
5. Payment Terms
You authorize CRC to charge your selected payment method for all fees associated with your order, including applicable taxes. Accepted payment methods include:
Venmo
Zelle
Personal check or money order
Credit card (Visa or Discover)
Google Pay
Prices may change at any time. CRC does not offer price protection or retroactive refunds.
CRC may use third party payment processors. You agree that CRC is not responsible for the acts or omissions of such processors.
6. User Content
“User Content” includes any documents, data, text, images, or materials you submit to CRC.
You represent and warrant that:
• You own or have the legal right to submit the User Content
• Your submission does not infringe any third party rights
• Your content is lawful and appropriate
CRC does not claim ownership of User Content but may store it for the purpose of providing Services. Upon request, CRC will delete your User Content after Services are completed, unless retention is required by law.
7. Intellectual Property
All CRC created materials, including Professional Resources, templates, reports, analyses, and website content (“CRC Content”), are the exclusive property of CRC.
You receive a non transferable, non exclusive, revocable license to use CRC Content solely for your personal or organizational use.
You may not:
• Reproduce
• Distribute
• Resell
• Publish
• Modify
• Create derivative works
without CRC’s express written permission.
8. Prohibited Conduct
You agree not to:
• Submit unlawful, defamatory, or harmful content
• Misrepresent your identity
• Attempt unauthorized access to the Site
• Interfere with Site functionality
• Use CRC Content for commercial resale
• Upload malicious code
• Violate any applicable law
CRC may terminate access for violations of these Terms.
9. Disclaimer of Warranties
The Site, Services, and Professional Resources are provided “AS IS” and without warranties of any kind, including:
• Accuracy
• Completeness
• Fitness for a particular purpose
• Non infringement
• Outcome guarantees
CRC does not guarantee that:
• Insurance appeals will be approved
• Policy or legislative outcomes will be favorable
• Digital documents will meet third party requirements
• The Site will be uninterrupted or error free
You assume all risks associated with your use of the Services.
10. Limitation of Liability
To the fullest extent permitted by Nevada law:
• CRC shall not be liable for any indirect, incidental, special, consequential, or exemplary damages
• CRC’s total liability shall not exceed the greater of $1.00 or the amount paid by you in the prior calendar month
This limitation applies regardless of the legal theory asserted.
11. Indemnification
You agree to indemnify and hold harmless CRC from any claims, damages, or losses arising from:
• Your use of the Services
• Your User Content
• Your violation of these Terms
• Your interactions with third parties
12. Third Party Links and Resources
CRC may provide links to third party websites or resources. CRC does not endorse or control such content and is not responsible for:
• Accuracy
• Availability
• Policies
• Services or products offered
You access third party sites at your own risk.
13. Governing Law
These Terms are governed by the laws of the State of Nevada, without regard to conflict of law principles.
14. Binding Arbitration Agreement
You and CRC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved exclusively through binding individual arbitration, not in court.
14.1 No Class Actions
You and CRC agree that:
• Claims may only be brought individually
• No class, collective, or representative actions are permitted
14.2 Opt Out
You may opt out of arbitration within 30 days of accepting these Terms by emailing: info@clinicalresearchconsulting.net
15. Termination
CRC may terminate or suspend your access to the Services at any time, with or without cause. No refunds will be issued upon termination.
You may terminate your account at any time; however, all payment obligations survive termination.
16. Miscellaneous
• These Terms constitute the entire agreement between you and CRC
• If any provision is found unenforceable, the remaining provisions remain in effect
• CRC’s failure to enforce any right does not constitute a waiver
• CRC may update these Terms at any time by posting revisions on the Site
